Airport Meet & Greet
Crew and guest reception at the airport: our representative waits at arrivals, clears immigration and customs formalities, then escorts them to the vessel or hotel.
Overview
What is included.
Airport Meet & Greet is our flagship service. A Nusantika representative is already at arrivals before the aircraft touches down, so your crew or guest never has to look for anyone after stepping off the plane.
From that point the formalities are ours: the immigration queue, the customs check, baggage collection, and the road journey to the quay or hotel. The service runs 24 hours at Indonesia's main international airports, because crew flight schedules rarely land inside office hours.
Service scope
- Airside and landside assistance at international airports
- Immigration and customs formalities handled
- Lounge access between schedules
- Baggage handling and special declarations
- Escort and transport to port in permitted vehicles
Airports covered
- CGKSoekarno-Hatta · Jakarta
- SUBJuanda · Surabaya
- DPSNgurah Rai · Denpasar
- UPGSultan Hasanuddin · Makassar
- BPNSAMS Sepinggan · Balikpapan
- KNOKualanamu · Medan
- BTHHang Nadim · Batam
- PKUSultan Syarif Kasim II · Pekanbaru
Process
How we run it.
- 01
Flight Confirmation
Send the flight number, arrival date, headcount and final destination. We confirm the representative and the vehicle the same day.
- 02
Reception at Arrivals
A uniformed representative waits with a name board at international arrivals, or airside where the airport permits it.
- 03
Immigration & Customs
Assistance through the immigration queue and the customs check, including coordination for anything that must be declared.
- 04
Baggage & Lounge
Crew baggage handled, and a waiting lounge provided when there is a gap before the vessel or the onward flight.
- 05
Transport to Destination
Delivery to the quay, transit hotel or office in vehicles permitted to enter restricted port areas.
Documents
What you need to prepare.
- Flight number and arrival date
- Passenger names as written in the passport
- Passport copy (data page)
- Final destination: vessel name, berth or hotel
- Company letter of appointment, if the crew is signing on
Questions
Frequently asked.
Which airports do you cover?
Soekarno-Hatta (CGK), Juanda (SUB), Ngurah Rai (DPS), Sultan Hasanuddin (UPG), SAMS Sepinggan (BPN), Kualanamu (KNO), Hang Nadim (BTH) and Sultan Syarif Kasim II (PKU). For other airports, ask us — we open new locations regularly.
Does the representative wait if the flight is delayed?
Yes. We track the flight status and adjust the pickup. Flight delays carry no additional charge.
Is the service available in the middle of the night?
Yes, 24 hours including public holidays, because crew flights frequently fall outside office hours.
Can the representative meet the crew airside?
At some airports we hold airside assistance permits, so crew are met before the immigration queue. Availability depends on the airport and the flight type — mention this when you request a quote.
How long does it take from landing to leaving the airport?
It depends on the immigration and baggage queues. With assistance the process is generally far shorter than doing it unaided, particularly for a group of crew.
Locations