Support Services
Complete solutions for transportation, accommodation, and personnel logistics management to ensure smooth crew operations across Indonesia.
Overview
What is included.
We understand that smooth vessel operations rely heavily on the readiness of personnel and crew. NSI provides comprehensive support services to ensure every personnel movement is carried out comfortably, safely, and on schedule.
From airport pickups with professional assistants to hotel arrangements that fit your budget and quality standards, we handle all logistics complexities so you can focus on the vessel's operation.
Service scope
- Land, Sea & Air Transportation
- Airport Meet & Greet Service
- Hotel & Accommodation Booking
- Medical & Quarantine Services
- 24/7 Personnel Logistics Coordination
Process
How we run it.
- 01
Schedule Coordination
Synchronizing crew arrival/departure schedules with transportation and accommodation availability.
- 02
Pickup & Assistance
Our field team provides airport Meet & Greet services and accompanies crew during the transit process.
- 03
Accommodation Arrangement
Providing selected safe and comfortable hotels, including routine shuttle services.
- 04
Transportation Support
Crew mobility is guaranteed with reliable vehicle fleets for both land and sea travel.
Documents
What you need to prepare.
- Arrival / Departure Schedule
- Personnel Name List (Pax List)
- Accommodation Type Preference
- Pickup / Destination Location Details
Questions
Frequently asked.
Are crew pickup services available after working hours?
Yes, our operational team is available 24/7 to serve pickups and drop-offs anytime according to flight schedules, including early morning and national holidays.
Can we book hotels for long-term periods?
Certainly, we have special contracts with various hotels to get the best rates for crew requiring long-term transit (weekly or monthly). We can also arrange serviced apartments for extended stay needs.
What is the payment system for transportation and accommodation services?
We accept payment via bank transfer, credit terms for trusted shipping companies, or cash payment. For corporate clients, we provide monthly billing with consolidated invoices.
Can you arrange transportation to locations far from the port?
Yes, we can arrange long-distance transportation to various cities in Indonesia, using land vehicles, domestic flights, or ferry boats for islands. We have a partner network throughout Indonesia.
Are medical check-up and quarantine services available?
Yes, we work with accredited clinics and hospitals for pre-employment medical check-ups, periodic medical exams, and quarantine services according to applicable health protocols.
What if there are sudden schedule changes?
Our team is very flexible and experienced in handling sudden schedule changes. We will immediately rearrange transportation and accommodation according to the new schedule without additional charges for reasonable changes.
Are tour or city tour services available for crew with long transit times?
Yes, for crew with long transit times, we can arrange city tours, local sightseeing, or recreational activities to fill their free time safely and comfortably.
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